Orders are normally shipped
within two working days. However we do become very busy at
various times of the year. During these busy periods, you can
expect it to take three to five work days to process your
order. We will always do our best, but your rush orders may
not be able to be shipped immediately. *Your best plan is
to plan ahead* The more time you allow for us to fill
your order, the more likely you are to receive your order when
you need it.
Once your order has left our
warehouse, we cannot add on an item (s) and give you the
original price break from the initial order. The add-on must
be treated as a new order.
Please provide us immediately
with any new billing and ship to address information. We will
need to update our files to ensure that your mail and product
is being sent to the correct address. You will be responsible
for any forwarding expenses.
Unless you tell us with each
order how you want backorders to be handled, we will
use our best judgment as to weather or not to ship or cancel
We cannot ship COD to Canada.
Please make payments by pre-paying with a check or money order
(payable in US funds) or by bank cards (VISA or MasterCard
Drop ship fee is $5.00.
Floor base drop ship fee is $10.00.
Try as we may, you may find
typographical errors in pricing, product description, catalog
number, and elsewhere. We are not responsible for any errors
or omissions in our catalogs (both online and in print).
Our minimum is $50.00 per
Orders under $50.00 will be accessed a $5.00 non-minimum order
Past due accounts
We will not be able to process
any additional orders if there are past due bills on your
account. (For example: Net 10's, balances due from prepays,
etc.) Your account will be placed on a credit hold until your
account is paid to date. You may also be subject to an
account status change based on a review of your account.
Prices are subject to change
No merchandise is to be
returned without our permission. If we have made an error, or
if the product is defective or damaged, we will pay for the
return freight. If the purchaser has made an error, the
purchaser will be responsible for return freight cost plus a
15% restocking charge. No returns are to be sent COD.
Please examine your product upon receipt. No returns on any
product after 60 days.
Special orders, close-outs,
sale Items and
goods purchased 60 days prior to return.
Payments should be made payable to:
Handley Industries Ltd.
A $35.00 fee will be charged
for checks not accepted by the bank. You may also have an
account status change based on our review of your account.
Any and all additional costs associated in collecting funds
will be your responsibility.
All shipments of product will
have freight, insurance and COD fees applied as appropriate.
One total amount will show in the freight charge box.
We reserve the right to
substitute with parts of equal or greater quality.
Check packing slip to be sure
you have received the correct amount of boxes! Please count
all pieces against the packing slip upon opening the packages!
All orders are F.O.B. our
warehouse in Buffalo, New York. Should you discover either
damaged or shortage, please proceed as follows:
- A UPS claim must be
placed immediately on anything broken (even a single
item). Invoice must be paid in full. (Do not deduct
for damaged items.) Replacements will be made only
after claim is made and Handley Industries, Ltd. is
notified by UPS. There will be no exceptions to this
- Save all cartons, both
inner and outer, along with packaging materials and
damaged items. This is required by our carrier.
- Damaged merchandise,
carton and packaging material will be inspected by
carrier and picked up for return to us.
- Do not return any
merchandise directly to us. The carrier is liable for
this shipment, and no claim can be filed by anyone if
the merchandise is returned to us.
- Shortage ... Please
recheck all packaging material. All orders are
counted twice by different individuals prior to
shipping ... and in most instances, pieces are
overlooked in the unpacking.
Method of payment
Prepay by check or money
order. A 3% discount will be allowed. Order must meet $50.00
minimum. Freight charges not discountable.
CODs: Check, money orders and
Official Bank Checks are acceptable. No 3% discount allowed.
Bank Card: Visa or MasterCard
only. No 3% discount allowed.
All payments are to be made in
US Funds drawn on a U.S. Bank for full invoice amount.
When selecting items, check for
appropriate quantity price breaks. Due to packaging,
measurements, etc., you will find various quantity breaks for
pricing in different sections.